Privacy and personal data processing informative document

This document illustrates how the site which corresponds to the internet address – (hereby referred to as the “Site”) is managed with regards to the safety and protection of the personal data of its users.

This informative document is in accordance with art.13 of Italian Legislative Decree dated 30 June 2003, no. 196 - a Code for the protection of personal data.

This informative document is also based upon the recommendation number 2/2001, which the European authorities for the protection of personal data, in a Group instituted as article 29 of the directive number 95/46/CE have adopted on the 17th May 2001 in order to single out the minimum requirements required for the collection of personal data online, and, in particular, the modalities, times and nature of information that the holders have to provide the users when they access the web pages, regardless of the reason for accessing the website.

This informative document applies only for this Site and all its correlated domains under the jurisdiction of the Site, and not for other web sites eventually consulted or visited by the user through links.

We take seriously the safeguarding of the users’ Privacy and we devote our outmost attention to the purpose of guaranteeing the security and discretion of the personal data given to us by the users. By personal data, we mean information that can be traced back to a specific individual, such as name, address, telephone number or e-mail address.

Therefore, we suggest that you go through the following document to learn more on our corporate policy on the subject of the protection of personal data.

• The Holder, in charge of Data Processing

The Holder in charge of the processing of users data on this Site is TERME NERONIANE SRL UNIPERSONALE Via Neroniana, 21 – 35036 Montegrotto Terme (PD)Italy. In case further data is required for the use or purchase of services and products supplied by third parties, they will be treated by these third parties.

The person in charge is: Mr. Franceschino Tognin

· Type of Personal Data to be gathered and used

HOTEL TERME NERONIANE collects personal data specifically and voluntarily shared by the users of this Site. Although it is required to register as a user to the Site in order to use and purchase selected products or services, and it is necessary to provide some personal data to elaborate and perform some requests, it is possible to access several areas of the Web Site without giving any of your personal data. However, which details are necessary to supply the product or service requested by the user is specified on all pages where personal data is collected.

· Registration of the users

If the user chooses to register, we will collect the personal information which is manually given by filling out a registration form with name, e-mail address, postal address, telephone number, preferences, user name, password.

· Reservation request

From the moment of enquiring about a reservation from this Site, the user is asked to provide personal information via a form to be filled out on-line with the personal profile. Such information includes for example: name, address, date of birth, house and/or office telephone number, fax number, e-mail address.

This data is used for the purpose of handling and finalising the reservation and the supply of products or services requested as well as to communicate the status of the order to the User via e-mail, telephone or fax.

If the order is placed for somebody else, the personal information of other people will be asked for from the interested party, such as names, surnames, e-mail addresses.

We recommend that you insert such information with the consent of the immediately interested party. Such information is used exclusively for the purpose of booking a room and/or hotel services and, on request of the user, to send out their booking confirmation.

· Contacts

The user’s personal data (such as name, surname, e-mail address) is obtained every time the user asks a question or makes a suggestion or asks for information or assistance. 

· Other Sources

In the event of a User connecting to the Site through another site managed by one of our partners ("clicking-through"), with which the User has already registered with, we will be able to receive some of the data supplied to our partner’s Web Site. We advise the user to check the privacy policy on the partner’s site for the purpose of recognising which data is collected on that site and what is it used for. We can also choose to dispose of the information, but in case we decide to preserve it, we will abide by the rules of our privacy policy, without taking into account the one provided by the partner.

· Cookies

Cookies are short texts sent to the user browser by the visited website and saved on the user’s computer. Cookies contain information that the site is able to read when visited again later.

Some of these cookies are necessary for correct site operation, others allow the site to safely save information on the user’s visit such as, for example, the preferred language, user name and other information. This can help facilitate the next site visit and improve the user's experience in the site

Cookies are used for various purposes; we use them, for example, to track navigation paths, to make displayed information more pertinent, to better understand how visitors use the site and to count the number of visitors we host on a page.

When the user visits the site, information is collected on the computer and a cookie is sent to the user's computer. This information is not made available to the user but automatically collected to support site service use.

 If the user does not register on the site, we only collect a limited amount of personal data. We collect the user’s IP address to identify any problems associated with our server, to administrate the site and compile use statistics.

However, unless the user registers on the site, the cookie will not have access to information that allows us to identify the user. In fact, cookies are not used to acquire information on the computer and cannot collect information from other cookies on the user’s computer originating from other sites. We use cookies to understand how users use our site and how it can be improved.

In any case, it will be extremely difficult to identify the user using an IP address alone and no attempts will be made to this regard.

Once the user registers on the site, the user’s personal information are associated with the cookie and remain on the user’s computer until manually deleted.

Most internet browsers automatically accept cookies but, if the user prefers, cookies can be disabled using the specific browser settings. However, if you choose not to accept cookies, you may have limited access to some site functions and parts.

You can set rules to manage cookies in some browsers site by site with a very simple procedure.


  1. Open Firefox
  2. Press the “Alt” key on the keyboard
  3. In the toolbar at the top of the browser, select “Tools” and then “Options”
  4. Select the “Privacy” tab
  5. Click “Chronology Settings:” then “Use custom settings”. Remove the “Accept cookies from sites” flag and save settings.

Internet Explorer:

  1. Open Internet Explorer
  2. Click on the “Tools” key and then on “Internet Options”
  3. Select the “Privacy” tab and move the sliding device to the required privacy level (up to block all cookies or down to permit all cookies)
  4. Click OK

Google Chrome:

  1. Open Google Chrome
  2. Click on the “Tools” icon
  3. Select “Settings” and then “Advanced settings”
  4. Select “Content settings” under “Privacy”
  5. In the "Cookies” tab, remove the cookies flag and save settings


  1. Open Safari
  2. Select “Preferences" in the toolbar then select the "Security" panel in the following dialog box
  3. In the “Accept cookies” section, specify if and when Safari should save cookies from websites. For further information, click on the Help key (marked with a question mark)
  4. For further information on cookies saved on your computer, click “Show cookies”

For other types of browsers, please see the manufacturer’s specific documentation on how to restrict or block cookies.

To improve our site functions, optimise our offer and share content, we use third party technologies and services.

If you do not want the third party services used in the site to collect information or send cookies, disable cookies using the specific browser settings. These settings may, however, compromise both third party services and some site functions.

Specific information on the purpose and extent of data collection and consequent processing and data use through third party services as well as rights and settings on user privacy protection are available on each used service provider’s website:

- Google Maps
We use a Maps service by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”). For further information on Google Maps and data protection, visit

- TripAdvisor
We use the plug in of Tripadvisor social network by TripAdvisor LLC, 141 Needham Street, Newton, MA 02464, USA (“TripAdvisor”). Click here for the Tripadvisor data protection statement:

· Registration LogFile

As with the majority of servers, we use logfiles. The log files include IP addresses, the type of server, the ISP, the reference and exit pages, the type of platform, the time data (date/hour), and the number of clicks. These files are useful to analyse the tendencies, run the site, trace the navigation course, diagnose the server problems and collect general demographic information on the use of the aggregated IP. The addresses and all the other registration data are not connected to identifiable or retraceable personal information.

• Treatment of the conferred Data

The collected data can be used for:

· Reservation

Every time the user makes a reservation for a product or service through the Site, modifies or cancels it, they will be contacted via e-mail. In case that the services or product supply cannot be delivered or carried out properly due to circumstances beyond control, HOTEL TERME NERONIANE and its commercial Partner can contact the user via e-mail and via telephone to inform them of such conditions and help them find a solution or alternative proposal.

· Commercial Communication

As a registered user of the Site, you can periodically receive from HOTEL EUROPA TERME e-mails on special promotions, competitions, information on services or products and other opportunities given.

Moreover, the user can receive from HOTEL TERME NERONIANE, and its commercial partners, communication by ordinary post concerning special promotions and information on services or products and other opportunities given. The communications via e-mail or ordinary post containing offers for our commercial partners will be sent by HOTEL TERME NERONIANE on behalf of the partners themselves.

During registration contact information is asked from the user such as name and electronic address (e-mail). With respect to our users’ privacy, we offer the possibility of non receiving commercial information. Please refer to the section "Unregister" (opt-out) of the Site for this option.

· Answers to questions or suggestion 

HOTEL TERME NERONIANE will use the User’s e-mail address or telephone number or fax number to reply in case the user sends a question or suggestion or asks for assistance or for problems pertinent to the access to the Site.

Request of updating or deleting data: when the user asks for an update or the deleting of data, HOTEL TERME NERONIANE will send them an e-mail of confirmation.

· Service communication

Occasionally, HOTEL TERME NERONIANE can send service communications via e-mail, for instance, if the site is temporarily not available owing to maintenance.

· Optimising of the quality

HOTEL TERME NERONIANE gathers some data based on the navigation of the users of the Site, for the purpose of improving awareness and the service to our users. Such data allow us to optimise the user’s capacity to surf the Site and develop programmes and personalised contents that interest our registered users and visitors to our Site. No personal information is collected, unless expressly provided by the user.

This data can also be used to display targeted advertising messages. By no means is any personal data used to display targeted advertising messages. The demographic information accumulated is shared with our partners and advertisers. Such information is not connected to any personal data.

· Authorised service provider

HOTEL TERME NERONIANE shares the users’ personal information with authorised service providers who bring into completion some functions or services on our behalf. For example, we work with external companies for the control and management of the Site, the statistics. We work with service providers to proceed to the analysis of commercial data and to provide marketing assistance. Such companies don’t have the right to preserve, share and use the personal data relayed to them for any secondary aim. 

It is possible that HOTEL TERME NERONIANE stipulates a contract with a reliable third party to the purpose of facilitating the distribution of communications, promotions or competitions. On the completion of these projects, all the information will be returned.

• User’s Rights and access to the data  

The users, to whom the personal data  is attributed, have the  right in any given moment to obtain the confirmation of the existence or not of their data and to know the content or origin, verify the exactness of, or ask for integration or updating, or rectification otherwise.

In compliance with the same article the user has the right to ask the erasing, transformation in an anonymous form or the blocking of the data treated as breach of the law, as well as oppose at all events, for legitimate reasons, to their treatment.

The requests are to be addressed to HOTEL TERME NERONIANE via e-mail to the address as indicated in the section “How to contact us”

· Security of the personal information

We take all due precautions so as to protect the personal data of our users. Only the employees who are in need of such data for a specific task can have access to the personal information. Finally the servers which store personal data are in an office locked with a key, protected by password and firewall conforming to the standards of the industry. 

· Modification of the present Privacy Informative Document 

The present Privacy Informative document was elaborated and inserted in the Site on 28/05/2015.

Independent of the following updates, we will respect the standard procedure on the subject of the privacy of the data described in this informative document at the very moment in which the user has provided us with His/Her data.

In case we were to decide to modify our policy of guaranteeing privacy, such alterations will be related in the current privacy policy and effective application data, so as to always make possible you being up to date on the information we collect, on the use we make of it and in some cases, on their potential diffusion.

· How to contact us

For any question or suggestion concerning our privacy policy, the users can contact us on the address: